Cluster Club Subscriptions
- Why is Cluster charging a subscription?
- Why are you limiting the number of uploads for free accounts?
- If I sign up for a subscription, will all the members of my groups receive the subscription benefits?
- How are limits calculated and enforced? What if I’m added to a group that puts me over the limit for the number of groups?
- What happens if I reach my group size limit?
- If I cancel my subscription, will any group members lose access to the content?
Group Albums
- ★ How do I delete a group album?
- ★ How do I create a new group album (after initially joining someone else's)?
- ★ How do I change the cover photo of a group album?
- How do I delete a group album?
- Is there a way to block other members from changing the cover photo of a group album I created?
- How do I change the name of a group album?
Posting Photos, Videos, & Notes
- ★ How can I edit posts?
- ★ Can I create sub-groups/folders/tags within my group album?
- ★ How can I delete photos in the group album after I add them?
- ★ Can I un-delete a post?
- What happens if I delete photos from my phone after uploading them?
- Is what I post public?
Invites
- ★ How do I invite someone to join a group album?
- ★ Is there a limit to group size?
- ★ How do I delete a member from one of my group albums?
- How can I invite a large group of people? (i.e. for a wedding or event)
- How do I accept requests to join a group album I created?
- Where do I enter the Album Code to join a space in the newly updated app (2.0)?
General
- If this is a private service, why do you have Facebook login?
- Does the app work internationally?
- How does the app work?
- How are my photos kept safe?
- Can I view my photos and posts on the web?
- How much does the app cost?
Account
- ★ I'm not seeing all or any of my groups anymore
- ★ How do I merge two accounts?
- How do I change the primary email address associated with my account?
- How do I reset my password?
- How do I change my username on my account?
- How do I change my profile picture?
Settings
- ★ How do I change permissions (block posting, inviting) for the album?
- Can I prevent members from downloading posted photos?
- Can I prevent non-admin members from posting comments?
- How do I change what I'm getting alerts and email notifications about?
- I accidently denied access to my Camera Roll on my iPhone / iPad. How do I fix this?
- I accidentally denied the app access to the contacts on my iPhone / iPad. How do I fix this?